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Overview
EV chargers are electrical equipment quoted and supplied for a specific requirement. Cancellation, return and refund eligibility therefore depends on the accepted quotation, the order stage, costs already incurred and Axonify’s written approval where required.
Cancellation Requests
Send a cancellation request to Sanchi as soon as possible. We will review whether manufacturing, procurement, packing or dispatch has begun and confirm any eligible amount or deduction in writing. Submitting a request does not automatically cancel the order or guarantee a refund.
Delivery Checks
Unloading and unpacking are within the buyer’s scope unless the order documents say otherwise. Check the package and product during unpacking and report visible transit damage, missing items or an incorrect model promptly with the order details and clear photographs. We will coordinate assessment with the supplier or logistics provider.
Manufacturing Defects
Axonify’s standard warranty covers manufacturing defects for 24 months from the date of supply. The smart socket carries a one-year warranty. If a reported issue is accepted as a manufacturing defect, the remedy will follow Axonify’s warranty assessment and may involve repair or replacement rather than a cash refund.
Requests Outside Warranty Coverage
The stated warranty is for manufacturing defects. Issues related to site electrical work, civil work, network connectivity, unloading, installation outside the agreed scope, operation or maintenance will be assessed separately against the quotation, product manual and available service records.
Approved Refunds
If a refund is approved, Sanchi will confirm the approved amount, deductions if any, payment method and expected processing time in writing. No refund is final until that written confirmation is issued.
Changes to This Policy
We may update this policy when supplier conditions change. Confirmed orders continue to follow the written conditions accepted for that order.