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About This Policy
Sanchi Industrial Power Solution ("Sanchi", "we", "us") supplies and supports Axonify AC and DC EV chargers from Nagpur, Maharashtra. This policy explains how we handle personal information shared through this website or when you contact us by WhatsApp, phone or email.
Information We Collect
We collect the information needed to understand and respond to your enquiry, which may include:
Your name, mobile number and email address
Your city and site type, such as a home, housing society, business, fleet or partner location
The charger or service you are interested in and the message you send us
Site details you choose to provide, such as the address, parking layout, electrical load and vehicle model
Please do not send bank passwords, payment-card PINs or other sensitive credentials through the website or WhatsApp.
Technical Information and Browser Storage
Our hosting and security providers may process technical information such as your IP address, browser type, device information and the pages you visit so the website can operate securely and reliably.
The website may use essential browser storage to remember enquiry details or understand how a visitor reached the site. Embedded services such as Google Maps may process information under their own privacy policies.
How We Use Your Information
To respond to your enquiry and recommend a suitable charger
To prepare a quotation and coordinate an order, delivery, installation or site visit where agreed
To provide after-sales assistance and coordinate warranty or technical-support requests
To maintain billing, tax, service and legal records
To protect the website and improve how our enquiry process works
When We Share Information
We do not sell or rent your personal information. We may share relevant details only when needed to serve you:
With Axonify Tech Systems Pvt. Ltd. for quotations, order fulfilment, product registration, warranty and technical support
With installers, service partners or logistics providers involved in your order
With providers that support our website, email and business operations
When required by law, a court or a government authority
WhatsApp and Other Services
Messages sent through WhatsApp are also handled by WhatsApp and Meta under their policies. Google Maps, Axonify and social-media links are governed by the privacy policies of those services.
How Long We Keep Information
We keep enquiry information only for as long as reasonably needed to respond and follow up. Customer order, invoice, service and warranty records may be retained for operational, tax, accounting and legal requirements.
How We Protect Information
We use reasonable administrative and technical measures to limit loss, misuse and unauthorised access. No website or internet transmission is completely secure, so please send only the information needed for your enquiry.
Your Choices
Subject to applicable law, you may contact us to request access to your information, correct inaccurate details, ask us to delete information we no longer need, or ask us to stop non-essential communication.
Updates to This Policy
We may update this policy when our services or legal obligations change. The current version and its last-updated date will remain available on this page.